English for the Hotel Business

Tasks and purposes of the course:

• development of confident and fluent speaking skills;
• building up of an active occupational vocabulary;
• building up of the understanding of the theory and practice of the international hotel industry business;
• improvement of general, social and professional communicative skills.

Course topics:

• hotel industry;
• financial management;
• personnel management;
• check-in service;
• hotel central office;
• health and hygiene;
• meals and beverages;
• fire safety;
• holding conferences and banquets;
• settling conflicts and complaints.

Skills obtained during the course:

• business and interpersonal communication;
• preparation and writing the reports and instructions;
• business communication over the telephone.

Loyalty programme for corporate students:

• membership of the English Cinema Club “Other movie”;
• membership of the English Speaking Club;
• use of the “Oxford Klass” Library;
• Saturday Consulting Centre for students who have missed lessons.